Contact Us
Get in touch with NoxHash support — submit a ticket, email us, or find answers in our FAQ. We typically respond within 24 hours.
Have a question or need help?
We're here to help you get the most out of NoxHash.
Get in Touch
Choose the best way to reach us depending on your situation. Our support team operates around the clock to keep your mining running smoothly.
Support Tickets
The fastest way to get help. Submit a ticket from your dashboard and our team will respond within hours. Requires a NoxHash account.
For pre-registration questions or general inquiries. Reach us at [email protected] and we'll get back to you within 24 hours.
FAQ
Most common questions are already answered in our FAQ section. Check there first for instant answers about mining, payments, and account management.
Response Times
We know that when your mining setup needs attention, every hour counts. Here's what to expect from our team:
Support Tickets
Typically within 2-4 hours during business hours, up to 12 hours on weekends
Within 24 hours on business days
Critical Issues (Account Security, Withdrawals)
Prioritized — typically within 1 hour
Before You Contact Us
Many common issues can be resolved quickly on your own. Check these first to save time:
Deposit not showing up?
Check your transaction on the blockchain explorer. Deposits require network confirmations before appearing in your wallet — Bitcoin typically needs 3 confirmations (about 30 minutes).
Withdrawal status?
Head to your Wallet page to see the current status of all withdrawal requests, including transaction IDs for completed transfers.
Mining earnings seem low?
Your Dashboard shows real-time earnings and hashrate data. Mining income fluctuates with Bitcoin price and network difficulty — check the 30-day chart for a clearer picture.
Locked out by 2FA?
Use the recovery codes you saved when setting up two-factor authentication. If you've lost those too, submit a support ticket with your registered email and we'll verify your identity to restore access.
Ready to Start Mining?
Create a free account and try our platform with a 2-day trial. No deposit required, no strings attached.